What do you want from your Sales Rep.? What do you expect from him? That he Arrives early to office? Make phone calls? Make visits? I do not care as long he meets his sales quota, PERIOD. That's all you care about him year over year. As long as he does that, you'll be happy with him, trust me. If it takes 100 phone calls/visits or 50 or 1 in order to meet your sales quota, it is what it is.
Again, what do you want from your closer? BB/9? K ratio? No!... You want that he ensures you victories. That's it. You do not need to complicate things. Well you can, but you shouldn't. Do not waste your time.
Face it, he is a 90% SV% & 3.0 ERA career pitcher over 10 years. No small sample there.
It's not about me liking SV%, but it is the line you must look at when you want to hire a closer and put money on the table. If that line tells me that he saves 90% of the situations over 10 years and just put 100% SV%, there's no way he sucks as a closer which btw is what he is paid for. He is making 7 MUS because well, he closes/ saves/shuts down games... In other words, he ensures you victories.
Face it, he doesn't suck at what he is paid for. You do not like his peripherals? You dont like his face? Who cares... You do not pay the guy for that. Do not fool yourself.