TITLE EDITED: sotk's request...post #4

[See Red]

Great stuff. There should be entire websites dedicated to posting text and sound from giving shit to customer service assholes. Dell's customer service alone would be a comedy goldmine.

Granted, this dude really had it coming, but still - I think you guys stumbled upon a premium source of entertainment.

Dell sucks. I've never had more trouble with customer service. I called them, told the guy exactly what the problem was and that I needed a new power cord. He made me go through about 45 minutes worth of "tests" with him before he concluded that I needed a new power cord.

As for this website, it'd be a hell of a lot more fun if the customer service actually tried to help you. I could barely get them to respond and it seemed like they just had stock answers and responses. By the way, Thumper, good stuff!

[Gibson's '67 World Series]

Dell's cutomer "service" is laughable in itself. My one experience - I emphasize "one" because there will never be another so long as I live - was so reprehensibly long mostly due to the fact that I not only could not understand 4 of every 5 words out of the guy's mouth...but he couldn't understand me either. That provided over an hour's worth of fun despite the fact that I went out of my way to speak clear and proper English.

I can only imagine what it would be like if someone had called with an accent or speech impediment. Maybe I'll try that sometime for fun - and as a corollary, throw in a rule that every time he says "what?" I have to also say "what?". That should be fun.

The epilogue - I finally dicked around with my laptop until I found the problem myself. Thanks Dell!

[See Red]

Dell's cutomer "service" is laughable in itself. My one experience - I emphasize "one" because there will never be another so long as I live - was so reprehensibly long mostly due to the fact that I not only could not understand 4 of every 5 words out of the guy's mouth...but he couldn't understand me either. That provided over an hour's worth of fun despite the fact that I went out of my way to speak clear and proper English.

I can only imagine what it would be like if someone had called with an accent or speech impediment. Maybe I'll try that sometime for fun - and as a corollary, throw in a rule that every time he says "what?" I have to also say "what?". That should be fun.

The epilogue - I finally dicked around with my laptop until I found the problem myself. Thanks Dell!

Yep, definetely couldn't understand 'em. I soon after got rid of my Dell and bought a new laptop. Talking to their automated machine isn't much better.

"You said you want to talk to a customer service representative, is this correct?"

"Yes."

"You said yes, is this correct?"

"Yes!"